Cancellation Policy

Thank you for shopping with playwithsmile.com. We understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:

    • Cancellation Timeframe:

        ◦ Orders can only be cancelled within the first 24 hours from the time the order was placed. Any cancellation requests made after this timeframe will not be accepted.

    • Cancellation Process:

        ◦ To request a cancellation, please contact our customer support team via email at support@playwithsmile.com or via phone +1 352 641 3471 within the specified timeframe.

        ◦ In your cancellation request, please include your order number, name and address that was used as billing address and the reason for cancellation.

    • Confirmation of Cancellation:

        ◦ Once we receive your cancellation request, we will process it as soon as possible and always within 24 hours.

        ◦ You will receive a confirmation email acknowledging your cancellation request.

        ◦ Please note that the cancellation is not considered final until you receive this confirmation email.

    • Refund Process:

        ◦ If your cancellation request is approved within the specified timeframe, we will initiate a refund to your original method of payment.

        ◦ Refunds may take several business days to process, depending on your financial institution’s policies.

    • Exceptions:

        ◦ Custom-made or personalized items may not be eligible for cancellation once production has begun.

        ◦ Some products may have specific cancellation policies outlined on their product pages.

       

Please refer to individual product descriptions for more information.

    • Contact Us:

        ◦ If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact us at support@playwithsmile.com or through our customer service hotline at +1 352 641 3471.

Please review our cancellation policy carefully before placing your order. By placing an order with us, you acknowledge and agree to abide by the terms outlined above.

Playwithsmile.com reserves the right to modify or update this cancellation policy at any time without prior notice.